Vertafore releases autonomous AI agents to handle insurance policy checks

Insurance software company Vertafore has released two automated AI agents designed to handle administrative work across policy administration. The new tools, named Velocity Policy Intake Agent and Velocity Policy Check Agent, are now generally available to independent agencies.

Insurance brokers and support staff routinely spend hours manually copying details from carrier documents into internal software, then comparing issued policies against client applications to catch discrepancies. The new system aims to take over those steps without removing staff oversight.

Automated data entry and discrepancy checks

The Policy Intake Agent reads incoming commercial policy documents, extracts the relevant coverage details, and maps that information directly into the agency management system. It flags any information that is missing, modified, or conflicting. Human staff receive a summary of suggested updates to approve, modify, or reject before the data is committed to the central database.

The Policy Check Agent handles verification once a policy is issued. It compares the carrier document against the agency's stored quotes and proposals to confirm coverage terms and deductibles match what the client agreed to purchase. In early testing, Vertafore reported time savings of up to 87 per cent on policy intake and 90 per cent on policy checks.

Both agents create an audit record that logs every extracted value, flagged discrepancy, and user confirmation, providing evidence of review for compliance records.

What this means for Australian businesses

Australian insurance brokerages, financial planners, and professional services firms face heavy administrative burdens from regulatory record-keeping and manual document verification. This release points to several practical takeaways:

• Paperwork verification is moving to autonomous background tools. Routine data entry between supplier PDFs and CRM databases can now run in the background, freeing support staff to focus on client advice and account renewals.
• Human-in-the-loop approvals remain mandatory for high-stakes files. Vertafore's approach does not let the model overwrite data without an explicit staff sign-off, protecting firms from hallucinated figures or incorrect policy terms.
• Audit trails protect firms against compliance disputes. Automated systems that log who approved a proposed change and when help Australian businesses meet record-keeping standards set by the Australian Securities and Investments Commission.
• Evaluate your administrative bottlenecks. Look at where staff spend time re-entering data from external documents into internal systems, as these structured workflows offer the most reliable immediate returns from agentic tools.